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Frequently Asked Qustions

Chicken subscription boxes

Do you offer a Satisfaction Guarantee?

Yes. We offer a complete 100% Satisfaction Guarantee within 30 days of purchase with every Punachicks subscription box order placed through our website. Please reach out by email if anything was not satisfactory and we will work with you to make it right.

Where do you ship to?

We can only ship within the state of Hawaii to a physical address via FedEx. Someone does not need to be present when box is delivered since boxes are well insulated, but it should be handled  appropriately by placing items in the refrigerator or freezer as soon as possible. Because we use FedEx for shipping we are unable to ship to post office boxes. Please select free shipping option when checking out.

How long does it take to ship?

Exact shipping times vary based on your location, but boxes should normally arrive within 1 business day after we ship them. Once the order is placed, we will begin processing your order. We ship all of our orders every Tuesday. Monthly subscriptions boxes will automatically go out on the same Tuesdays every month after placing your first order. As a small farm, occasionally we have production issues outside of our control leading to shortages, so if we are behind on shipping we will reach out by email to let you know when your box will go out. 

When will my credit card be charged?

Your card will be charged automatically upon placing an order.  Any changes that need to be made can be requested by contacting us at and we will do our best to accommodate all requests.

For recurring subscription boxes, your credit card will only be charged the day before we pack and ship out your next membership box.

Will I see a separate shipping charge?

No. Shipping charge within the state of Hawaii is included in the subscription price


How do I cancel my order?

Cancel your recurring subscription box anytime from your account or by sending us an email. If your box has already shipped, you cannot cancel that box.

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